Charlesowenshop.eu

Veluwe Ruitersport B.V.
Amersfoortseweg 205
3888 NM Uddel, The Netherlands

Costumerservice

The customer service of Charlesowenshop.eu is there for you on Monday from 1:00 pm to 6:00 pm and from Tuesday to Friday from 10:00 am to 6:00 pm!

You are welcome in our showroom Monday from 1:00 PM to 6:00 PM, Tuesday to Friday from 10:00 AM to 6:00 PM and on Saturday from 9:00 AM to 5:00 PM.

You can also contact us via this contact form.

Contact

    General information:

    Charlesowenshop.eu offers 24 months warranty on all products. The warranty begins with the date of purchase (invoice) of the product.

    All our products come with a warranty of 24 months. The warranty offered by us does not reduce the statutory warranty.

    Charles Owen’s products are manufactured to the legal quality standard for production, management and service. Despite the great care given to the production of the products, the quality can not be satisfactory. You can enforce warranty conditions if the product is clearly defective or defective. The warranty is voided if the product is used incorrectly.

    You can only claim if you can prove that you have purchased the product at Charleswenshop.eu. This may be due to the original or a copy of the invoice or a printout of your statement of account. In order to process the guarantee, a clear description of the complaint is required. We ask you to send this information to the following address:

    Please contact us if you want to return!

    Upon receipt of this information, we process your complaint. If the complaint is just, we will replace the product for free or, if possible, repair it for free.

    If you have any further questions about the product you have purchased, or if you would like further information on how to obtain our warranty, please contact us by phone or email during our opening hours.

    Your cap is in stock and will be shipped immediately.
    The average delivery time is three to four days. Usually we deliver the riding helmet home in 72 hours.

    You can track the shipment with a track & trace code.

    Charles Owens helmets can be exchanged or returned within 14 days. This period expires after you receive the products. You can also sign your return within 14 days. You will receive 14 days from the date of registration to return the product. It is important that the product is complete and in its original packaging (if possible).

    Products that are damaged or incomplete are eligible for replacement or refund.

    During this time, the consumer will handle the product and packaging with care. He will only extract or use the product, if necessary, to judge whether he wishes to maintain the product.

    Exceptions

    Products which are manufactured to consumer specifications and are not prefabricated but manufactured on the basis of an individual choice or decision of the consumer or which are clearly intended for a particular person.

    The cooling phase applies differently in the following cases:

    • Items that are damaged or incomplete can not be fully credited.

    Step-by-step plan Returns

    1. In response to your return, we will contact you to verify the details of the return. It is also possible to return the item to our branch (see address below).
    2. You will return your item undamaged and return it to Charlesowenshop.eu in the original box (if possible).
    3. Once we receive the package in good order, we will refund the purchase amount to your account within 30 days.

    Please contact us if you want to return!

    Of course we want you to be satisfied with our service. If you have a complaint, we will make every effort to treat your complaint satisfactorily.

    How and where can you file your complaint?

    You can file a complaint by sending us an e-mail to info@charlesowenshop.eu.

    You will receive a written (e-mail) acknowledgment of receipt of your complaint.
    If you are kind enough to mention the following information in your complaint:

    • Your name / address / city
    • if necessary invoice number or order number

    We will respond to your complaint within 14 days.